Terms&Conditions

TERMS AND CONDITIONS

These terms and conditions set out herewith are the basis on which you can visit and use our website and applies to all transactions on our website. Please read these carefully.

When making use of our site you agree to be bound by the terms and conditions set out below. We may require you to confirm your explicit acceptance of these terms when placing your order(s). Failure to accommodate us with your explicit acceptance will result in your not being able to lodge your order(s) with us.

From time-to-time there may be changes affecting our terms & conditions and also the content of our website. At any time you may also experience certain product withdraw from our website. Your continued use of our website however shall be deemed as your acceptance to any of such changes.

This site is owned PRINCESSE D’ISENBOURG COMPANY Limited, a company registered in England and Wales with company number 06438722, whose registered offices are: 2 BARD ROAD HOLLAND PARK LONDON W10 6TP, United Kingdom. VAT Registration No: 446066644

ORDERS

(1) We will accept Orders from addresses within the UK mainland.

(2) All Orders received from outside the UK, but still from within the EU, we urge you to liaise and kindly contact us on our Telephone Numbers.

(3) All Orders from outside the UK and EU, we kindly request you to proceed as per point (2) here above.

(4) Special Arrangement(s), i.e. Same-Day-Rush-Order-Supplies to destination(s) within the Greater London Area, we kindly ask you to phone us for detailed clarification(s).

Order Confirmation

Upon receipt of your order we will send you a confirmatory email and / or contact you by telephone to confirm receipt of same. This confirmation however does not constitute our order-acceptance. Acceptance of your order and up to the point at which we are contractually obliged to fulfil your order will be the actual date of delivery. Please note that at any point up and until agreeing a delivery date, we may decline to supply a product to you. If we decline to supply a product to you for which you have already paid, then this will in turn be (re-)provided by us with a full refund of any such amount already paid for and / or by offering an alternative product(s).

FREIGHT RATES

within the UK* ONLY

but excluding Scottish-Isles**, Chanel-Isles*** and Northern Ireland****

(1) All Rates given hereunder are up to total weight units of 10,0 Kg.

(2) Packages despatched on a 24-Hour-Courier-Service are charged at £14-50 each + VAT

(3) Destination Despatches for a next-day-arrival before 12:00 Midday at £18-50 + VAT

(4) Despatch for a Saturday arrival up to 17:00 hours at £35-00 + VAT

(5) A same day destination arrival within the UK, kindly telephone us !

(5) A same day destination arrival in the Greater London Area, kindly telephone us !

(6) All Header Items above and marked as such: 00, 44, 208 960 3600, kindly telephone us !

(7) UK* Orders for next day service must be received by no later than 12:00 Noon.

PAYMENT(s)

It may sometimes be possible that our In-House-Security-Credit / Debit-Card-Checks reveal discrepancies in respect of the given Details, i.e. details of Credit / Debit-Card-Number, Security Number etc. This can result in a delayed order processing while we are trying to overcome the arisen difficulties ~ Should this have occurred we will telephone / Email you as soon as possible so as to re-verify and to re-establish the new correct Information and / or Payment-Particulars ~

Products

We try to ensure that all information on this site is accurate though:

(1) occasionally an error may occur; if we discover an error in the price or description of a product you have ordered, we will let you know and ask whether you wish to continue with your order or opt for an order cancellation modus;

AND / OR

(2) . . . we also cannot vouch / guarantee concerning our product images you may experience on our website. They may not be absolutely identical and thus not matching in minute detail the actual product(s) itself; these product(s) images are merely as representative as they could possibly be but may differ when perusing our Website. We will thus not be liable for photographic inaccuracies on said Website.

PRODUCT DELIVERY / COLLECTION

It is our endeavour to ensure that all Client Orders are diligently despatched so as to reach their destination not only on time but also in optimum condition ~ All chilled items are meticulously assembled to respect an uninterrupted cold chain retention, whether product(s) merely require a chilled or a frozen environment ~ An email generated versus Client Order will be transmitted from our Kensington Offices as Confirmation, confirming client’s assent to all items ordered together with all salient despatch details. Unless differently identified and / or alternatively arranged, you may expect receipt of your package(s) within a twenty-four-hour period hereafter ~

For the purpose of direct communication, we need you to reveal to us an instantly accessible Mobile Number. Shortly after parcel despatch we will directly furnish you, by Email and / or Mobile Text Message, with the relevant Parcel-Tracking-Number(s) of your chosen Next-Day-Service; this will enable you to follow the package’s route up to the final supply destination. This information modus however does not apply when electing our a First-Class-Postal-Service ~

It is of paramount importance to ensure ‘Your ( and / or ) A PRESENCE’ at final destination to guarantee the orderly hand-over of parcel upon arrival at Client’s designated destination ~ It is also advantageous, unless otherwise directed, to have the very same person sign for the hand-over of parcel(s), i.e. the order-originator ~ You may, at your discretion, also leave a written note for the Courier Company and thus re-direct package reception to a neighbour or so . . . ~ If this is the case we can not be held responsible should Courier Company, resulting in a final non-delivery herefrom, instruct to have parcel re-directed with order: “TO be RETURNED to COURIER-DEPOT” etc. as ‘THERE HAD BEEN NO ARRANGED PRESENCE AT DESTINATION’ to sign-in and accept supplied item(s) ~

You may however decide upon ‘A collection in Person’ as we are located in the very heart of London, off Holland Park Avenue within the Royal Borough of Kensington & Chelsea. There you will also find ample private parking facilities for YOUR Convenience ~

SUPPLY MODES

All perishable items are automatically consigned via a next day courier service(s) ONLY ~ Any non-perishable item(s), not requiring a chilled environment and unless otherwise directed, may be despatched by First Class Postal Service ~ There will however be NO TRACEABILITY ACCESS MODUS for any Postal Service ~

A next day courier service should always be the preferred supply mode over any other when accuracy and timing are quintessential ~

OWNERSHIP and RISK

Consignor (Website Owner) retains Legal Ownership of all ordered merchandise in full until payment has been made and until all payments re orders have been fully received and net- credited into our designated account(s). It is thus understood and agreed that all goods are being held for despatch until full payment has been made. Moreover, Legal Ownership of all items will immediately revert to us in the event of our refunding any such payment(s) to you. Once Goods have been despatched from our base, all Risk(s) in Goods will automatically pass to you, the Consignee / Client.

RIGHT to CANCEL

The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No. 2334), transposed into UK law Directive 97/7/EC concerning the protection of consumers in respect of distance contracts.

Exceptions to the UK Long Distance Selling Regulations are goods that cannot, by their nature, be returned, such as perishable goods, and in our case, say all and / or any food(s).

Offered and subsequently purchased product(s) from Princesse d’ISENBOURG’s website are therefore and consequently EXEMPT from the UK Long Distance selling Regulations as Consignor has deemed and classified all of these goods as perishable foodstuff(s).

Accordingly, A NO REFUND / NO RETURN Policy applies to ALL of Princesse d’ISENBOURG’s Perishable Products / Food Items purchased online from our website.

This DOES NOT affect your statutory rights.

REFUNDS

At our (Consignor’s) discretion, we may refund either via PAYPAL, or in the form of a Purchase Credit, which could be used to redeem products on this website.

Should we decide to issue a refund via PAYPAL, there may be a percentage charge as part of the refund fee. It may therefore transpire that this refund to you will be less than your original purchase payment amount. Unfortunately we do not have any control over this PAYPAL element as our contract with them will always show that we have refunded the correct amount to client. We would urge you to pursue this claim directly with PAYPAL should you there arise any dispute as to the removed PAYPAL Percentage. All Refunds will be subject to a 10% re-stocking fee together with the actual delivery cost.

PRIVACY POLICY

The incidental information collected from customers and / or order-details when having made a purchase from our store will ever be used for billing and administration purposes ONLY and will be kept entirely confidential. In any event, all and or / any collected information will only be contact details and payment information (such as credit or debit card). We vouch and hereby guarantee that none of this information will be passed onto third parties.

For the purposes of analysing Web Traffic and to aid improvement of our site in general, we may store information regarding Visitor’s ISP Domain, time accessed and pages visited.

Cookies

Cookies are small files placed on your Web-Enabled Device while browsing the Internet which aim and abet to improve your browsing experience.

For Example:

Information you’ve already wanted / viewed can be automatically remembered / retained, obviating the need to enter same again upon your next Website Visit. Similarly, your Login Details such as Username and Password can be temporarily saved to serve already highlighted purpose . . .

There may also be a site traffic measuring to assist us in providing a more efficient service. For further information on these Small Files, you can read more on the Direct Gov website by following this link:

Internet Browser Cookies – What they are and how to manage them: https://www.gov.uk/help/cookies

Below we have listed the Cookies used on this website as well as their use and how long they will last.

Cookies Collected By Princess d’Isenbourg Ltd

(We will need to find out precisely what on this from our Web-Designer)

Cookies Collected By Third Parties

GOOGLE ANALYTICS

Privacy Policy: http://www.google.com/intl/en/policies/privacy/

Data Collected:

Anonymous (Date/Time, Demographic Data, Page Views )

Pseudonymous (IP Address (EU PII))

PAYPAL SERVICE:

Privacy Policy: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

LEGAL

OUR WEBSITE:

All Intellectual Property Rights including Copyright, Database-Rights and Trade-Marks are owned by and / or licensed to us. You may access, download or copy the content(s) of the site for your own private use, but not for any commercial or public use. You may not create a link to this site without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by others.

INTELLECTUAL PROPERTY RIGHTS:
The Content, the Trademarks, nor any other portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose whatsoever without our prior written consent.

GOVERNING LAW and LANGUAGE:
These here outlined terms and conditions and your use of this site are governed by the laws of England and Wales. Dispute(s) arising out of these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales. All contracts are and must be conducted and concluded in English.